How can I connect to a mobile network?

You should automatically connect to a mobile network. If you have any issues, please ensure that you have Airplane Mode switched off and try the steps below:

• Ensure that the SIM is enabled
  • Unlock your device > Settings > Network & Internet > SIM cards > ensure that the correct SIM is toggled on
• Ensure that Data Connection is Enabled
  • Unlock your device > Settings > Network & Internet > Data usage > ensure that Mobile data is toggled on
• Ensure that your APN settings are correct
  • Unlock your device > Settings > Network & Internet > Mobile network > Access Point Names > select the name of your network operator or, if your operator is not visible, add a new APN
• To add a new APN
  • Unlock your device > Settings > Network & Internet > Mobile network > Access Point Names > select the plus icon (+) at the top and enter the applicable information provided by your carrier

Note: If you're still having issues with data, please contact your carrier provider for further assistance.

• For T-Mobile APNs click here and type in the Android APN settings.