You should automatically connect to a mobile network. If you have any issues, please ensure that you have Airplane Mode switched off and try the steps below:
- Ensure that the SIM is enabled
- Unlock your device > Settings > Network & Internet > SIM cards > ensure that the correct SIM is toggled on
- Ensure that Data Connection is Enabled
- Unlock your device > Settings > Network & Internet > Data usage > ensure that Mobile data is toggled on
- Ensure that your APN settings are correct
- Unlock your device > Settings > Network & Internet > Mobile network > Access Point Names > select the name of your network operator or, if your operator is not visible, add a new APN
- To add a new APN
- Unlock your device > Settings > Network & Internet > Mobile network > Access Point Names > select the plus icon (+) at the top and enter the applicable information provided by your carrier
Note: If you're still having issues with data, please contact your carrier provider for further assistance.
- For T-Mobile APNs click here and type in the Android APN settings.
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