What is Telemedicine?
Telemedicine is a service where you can get medical consultations via phone as well as via video-conferencing. Our Telemedicine service uses MeMD to access board-certified medical providers. Only $38 per visit per family member.
To visit our dedicated Telemedicine website, click here.
MeMD's Contact #: 855-636-3669
What is the medical prescription policy?
The medical providers are able to prescribe a wide range of drugs, which can be useful for treating infections, allergies, and other minor health concerns. MeMD medical providers do not prescribe elective medications, certain anticonvulsants, narcotic pain relievers, or other drugs listed as controlled substances by the U.S. Drug Enforcement Agency or regulated under State law. Review the DEA Controlled Substances Schedule if you are interested in a particular prescription and are uncertain if it is listed as a controlled substance. Providers generally do not prescribe more than a 90-day refill within a 6-month period. MeMD consultations treat the majority of common medical conditions, however, a small number of cases require an in-person visit for complete care. Patients, please be informed that MeMD is not a replacement for your primary care physician or annual office check-ups.
A note about antibiotics:
Many ailments we treat are caused by infections, some of which are due to viruses or other pathogens, which do not respond to antibiotics. Antibiotics are only effective against bacterial infections and are not always the answer to infections. The more antibiotics are used when not medically necessary, the more likely bacteria become resistant to such medication, making future treatment of bacterial infections more difficult and expensive. As a result, your MeMD provider may present a treatment plan that includes symptom relief for non-bacterial infections, rather than a prescription for antibiotics.
How do I activate my MeMD (Telemedicine) account?
If you purchased a ROKiT Device, please activate by logging in to your ROKiT Hub app then tap on ROKiT Benefits under "Your active ROKiT services."
If you have not purchased a ROKiT Device and will like to sign up for our ROKiT Benefits, click here.
What are the requirements for using MeMD?
- Must be over 18 years of age or have a parent/guardian present at time of visit
- Must have a valid email address to create your account
How often are patients sent to in-person care and not treated by a MeMD provider?
Less than 5% of visits are redirected to in-person care for appropriate evaluation.
Can anyone use my account for a visit?
No, only your spouse, domestic partner and children 26 and under. Additionally, you will need to create a separate profile for each member, this is to ensure that each person has his/her own medical profile and medical history.
I live in Arizona, but am on vacation in Florida - Where should I request my visit?
You should request a consultation where you are currently, physically located. The service line you select does not have to correlate with your home or billing address, it depends on where you are located at the time you request a visit. In the case that a provider deems necessary that you need a prescription, our providers are able to electronically submit an e-prescription to the pharmacy nearest you.
What is the average wait time to hear from a MeMD Doctor/ Physician?
The average wait time to hear from a Doctor/Physician is 15 to 30 minutes.
Can MeMD help me with two medical conditions in one consultation?
Yes! The Board Certified Medical Providers are capable of treating multiple conditions per consultation.
Please be advised that it is at the provider's discretion if he/she feels comfortable treating both conditions, or if in-person care is more appropriate.
My condition cannot be treated through MeMD - Can I still discuss it with a provider?
If it is not an emergency condition, yes. The network providers are able to provide medical advice, counsel you about your condition, and help you work through your treatment options.
What health conditions can MeMD treat?
• Bites and stings
• Flu symptoms
• Itchy eyes
• Nasal congestion
• Urinary tract infections
Can MeMD be my regular provider?
Unfortunately, no. However, we want to support your care between office visits, such as when you are traveling or when you have a limited condition (e.g. such as an infection).
Are you able to prescribe referral notes for physical or occupational therapy?
The network providers cannot write any type of referral. Referral notes for physical or occupational therapy require an in-person evaluation.
Will my provider be able to refill my prescription?
Network providers will discuss your health history and assess whether a refill is safe at the time of your visit or whether it’s prudent to see your primary care physician in person. The decision to provide a refill and the quantity is at the sole discretion of the provider. ROKiT Telemedicine providers cannot start a regimen of maintenance medication. If continuing a regimen, they require proof of a recent prescription for all refills (e.g., photo of your most recent prescription bottle). In general, providers cannot increase the initial dosage of a particular medication as suggested by your primary care physician. For your safety, the network maximum refill policy is no more than a 90-day refill within a six-month period. Be sure to share any information you have about your health history and condition that may help facilitate your refill (such as recent lab tests or recent blood pressure readings).
What kind of medications can MeMD providers prescribe?
Providers will electronically prescribe medications to treat your condition, which you can then pick up from the local pharmacy that you selected from our database of pharmacies.
Some common medications our providers prescribe are:
• Azithromycin (Z-pack)
Can my MeMD provider write me a prescription?
Yes, when medically needed, our providers can submit an e-prescription for purchase and pick-up at your local pharmacy. Contact MeMD directly for a consultation.
Can you send my medical records to another entity or can I get a copy of my medical records?
Yes, if you would like us to send or disclose your medical records on your behalf to another person or entity, we require written authorization and signed consent. We are HIPAA compliant and have policies in place to prevent unauthorized disclosure of your protected health information. You may email firstname.lastname@example.org and the HIPAA Compliance Officer would be happy to assist you with any authorizations, restrictions, and privacy questions.
Should you want to request your own medical records, simply log in to MeMD’s secure website to print or download your medical record. We store medical records as PDF documents, so they are easy to keep or share with your physician.
Why do I need a Webcam?
A webcam is only required by law in New Mexico, Idaho, Arkansas, and Delaware. Even where it is not law, using a webcam allows our Board Certified Medical Providers to deliver the best care possible to you. When a provider can see you, he/she can better assess your condition. Please be advised that it is at the provider’s discretion as to whether a webcam consultation is necessary.
When should I use MeMD?
Use MeMD any time you have a non-emergency or low acuity condition and are unable to see your primary care provider, or when you prefer a convenient cost effective alternative to the emergency department, urgent care or retail clinic. If you are experiencing a medical condition and need advice on what to do, a MeMD provider can help you navigate the healthcare system.
How is my information stored with MeMD?
All data entered within our application is securely and privately stored. Your password and other important data are protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.
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