How does the plan work?
ROK Talk is an international Wi-Fi calling app which enables you to make unlimited outbound domestic and international calls to over 60 countries and call from outside the U.S. Unlike other international dialers, recipients will see your number when you call and not an anonymous number. The app can also work as a standalone service over Wi-Fi or in conjunction with your existing wireless service over data.
For the most part, only landlines are covered, however there are some destinations that include mobile numbers. Remember, unlimited does not mean unreasonable use that could impact other users access to the service.
Can I change my account's phone number?
No, your account number is your phone number. If you get a new number, you will need to set up a new account. Any funds on your old account number can be transferred to your new account by using the “Share Funds” feature.
How do I login to the ROK Talk app?
- First, download the ROK Talk app from the Google Play Store
- Open ROK Talk and enter your phone number
- You will be sent a passcode via text message
- Enter the passcode into ROK Talk
- Review and Agree to the Consumer Agreement to use the application
- Make calls
How do I make an international call?
To dial internationally, please enter 011 (or +) followed by the country code and number you wish to call. For example, to call Japan = 011 81 333445114
If the country I want to call is not on the Unlimited plan, what is the rate per minute?
Rates vary by destination. To check on a specific destination, visit the "Rates" page here.
Can I use this app to make domestic or international calls?
Yes! You can use this app anywhere, as long as your phone has a data connection (Wi-Fi or cellular).
Can I make calls to both mobile phones and landlines?
Yes, you can call either a mobile phone or landline. Please check the "Rates" page, here under the Unlimited list.
Can I make calls over Wi-Fi without a cellular connection?
Yes, ROK's ROK Talk app is Wi-Fi enabled. You can use ROK Talk to make domestic or international calls when you don't have cell connection as long as you have a Wi-Fi connection.
How do I view my calling details?
You can view your call details on the app by tapping the "History" icon on the Dashboard.
When I try to make a call using Wi-Fi, why do I just hear a constant beeping sound?
Typically, there is an issue with the Wi-Fi network you are using that is blocking the call. Unless it is a corporate network where you can work with a network administrator, we suggest you connect to a different Wi-Fi network.
I am at a hotel with Wi-Fi service, my phone shows full service on Wi-Fi but I am not able to get service on my dialer. How can I correct this?
Many hotels have private Wi-Fi connections for their customers only. At check-in the hotel will give you an access code for the Wi-Fi network, it might be free or there might be a charge.
Follow the hotels instructions on how to access the Wi-Fi network you might even have to access a designated web page to enter the Wi-Fi code. Once you have accessed the Wi-Fi network the dialer will now show “Registered,” proceed to make calls.
I am getting a Security Warning — “The Certificate for domain ROK Talk is not valid or has expired.” Why am I getting this warning?
If you are using an unsecure Wi-Fi Network or a public use network you will get this Security Warning indicating that your connection to the network is not secure. You may press “Trust” if you wish to continue with the use of that network.
Why am I getting an error “Certificate Expired” when I open my dialer?
If you are using the dialer on an unsecured Wi-Fi connection, you may receive a warning that the certificate has expired. This is related to the network you are on. Click on "Trust" to continue to use your dialer as you normally would.
What software versions are supported on ROK Talk?
The following mobile operating systems and browsers are officially supported:
- Android devices running 4.4 (KitKat) and above