How can I connect to a mobile network?

You should automatically connect to a mobile network. If you have any issues, please ensure that you have Airplane Mode switched off and try the steps below:

• Ensure that the SIM is enabled
  • Unlock your device > Navigate to Main Menu > Settings > SIM Management and ensure that the SIM card(s) is checked then press OK
• Ensure that Data Connection is Enabled
  • Unlock your device > Navigate to Main Menu > Settings > SIM Management > Data Connection > Ensure that the SIM you want to be selected is highlighted
• Ensure that your APN settings are correct
  • Unlock your device > Navigate to Main Menu > Settings > SIM Management > APNs > select the name of your network operator or, if your operator is not visible, add a new APN 
• To add a new APN
  • Unlock your device > Navigate to Main Menu > Settings > SIM Management > APNs > Menu > New APN and enter the applicable information provided by your carrier.

Note: If you're still having issues with data, please contact your carrier provider for further assistance. 

• For T-Mobile APNs click here and type in the Android APN settings.